This Cookie Policy was last updated on August 4, 2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

1. Introduction

Our website, https://teclacollection.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimise the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

TECLA COLLECTION
Via Giacomo Giacobelli 18, 70129 Bari (ITALIA)
Website: https://teclacollection.com
Email: info@teclacollection.com
Phone number: +39 080 999 87 00

This Cookie Policy was synchronised with cookiedatabase.org on August 4, 2025.

General Terms and Conditions of Letting

INTRODUCTION

Our company is Tecla Collection (hereinafter referred to as “we”, “us”, “our”), Tecla Collection, with registered office at via Giacomo Giacobelli 18, 70129 Bari (IT), VAT No. IT08351590727. The holiday home is not our property but belongs to a third party (hereinafter, the “Owner”).
The guest enters into a tenancy agreement with us as agents without representation in the interest of the Owner. We act as agents without representation of the Owner and we assume direct obligations towards the guest exclusively in such capacity.
The letting of the holiday home is always subject to these General Terms and Conditions of Letting which, together with the booking confirmation, constitute the tenancy agreement between us and the guest in the interest of the Owner (hereinafter, the “Agreement”). To make a booking you must be at least 21 years old. The guest must read these General Terms and Conditions of Letting and, if a booking is made, also consult the information made available in the guest’s account on our website.
In the interest of the Owner, we are authorised to terminate the Agreement and to evict the person(s) concerned from the holiday home with immediate effect and without any refund of rent.

1. NUMBER OF GUESTS
The holiday home and its grounds may be occupied (with specific reference to overnight stay, although daytime visitors are welcome) at any time by no more than the maximum number of persons (including children of any age) indicated on our website and in the Agreement.
It is forbidden to pitch tents or to park caravans or similar vehicles on the property of the holiday home.
If more people than the permitted maximum stay in the holiday home, or if the guest has pitched tents or parked caravans or similar on the property, we, in the interest of the Owner, are entitled to ask the extra persons to leave the holiday home without notice. If the guest does not comply within 12 hours, we, in the interest of the Owner, shall be entitled to terminate the Agreement, and all occupants shall be required to leave the holiday home immediately, without further notice and without refund.

2. LETTING PERIOD
Before arrival at the holiday home, the guest will receive instructions on how to collect the keys. The check-in and check-out times indicated in the guest’s account on our website or in the booking confirmation are always applicable.
As a rule, it is possible to collect the keys later than indicated if agreed in advance, and provided the guest pays any agreed surcharge.
The holiday home must be vacated by 10:00 a.m. on the day of departure.
Keys will only be handed over after full payment has been received in accordance with these General Terms and Conditions of Letting and upon presentation of the original booking confirmation and a photo ID.

2. THE HOLIDAY HOME

2.1 Use of the holiday home
Unless otherwise agreed with us in the interest of the Owner, the holiday home may only be used for holiday purposes. If we or the Owner suspect behaviour contrary to the applicable laws, our guidelines, public order or decency, we and/or the Owner have the right to access the holiday home.

2.2Composition of the group
We, in the interest of the Owner, primarily let holiday homes to families and couples. Youth groups must inform us at the time of booking that they are a youth group. By youth group we mean at least 6 persons predominantly aged 21, although for some homes a higher age limit may apply as specified in the house description on our website.
In the interest of the Owner, we are entitled to refuse a group and terminate the Agreement without refund if this information is not provided at the time of booking. Other restrictions on group composition may apply and will be indicated in the house description on our website. The guest must comply with any restrictions or requirements stated in the house description.

2.3 Size, grounds and interior of the home
The square metres stated in the house description refer to the external dimensions of the holiday home.
Since most holiday homes are second homes owned by private Owners, they are furnished and decorated to suit each Owner’s tastes and preferences. The layout, furnishings and standards may differ from what one might expect in a primary residence. Beds may be smaller, the water heater may have a lower capacity and wardrobe space may be limited.
The grounds are often natural grounds (heathland, long grass, wild meadows, etc.).
The year of renovation stated in the description may refer to a partial renovation.

2.4 Pets and allergies
Some holiday homes do not accept pets. However, neither we nor the Owner can guarantee that no pets have been present previously in the holiday home or that the Owner does not keep pets. Neither we nor the Owner accept any liability for any allergic or asthmatic reactions suffered by the guest due to the presence of pets in the holiday home.

2.5 Noise
From time to time, guests may experience unexpected noise from building works, neighbours, traffic, etc. Neither we nor the Owner can be held liable for unforeseen noise.

2.6 Internet
Internet is an additional service provided for leisure and not for work. Access is subject to network availability and conditions. Internet access must be used in compliance with applicable law.

2.7 No smoking
Smoking is not permitted inside the holiday home. This does not mean that no one has ever smoked in the home. In case of breach of the no-smoking rule, a penalty of EUR 400 will be charged. If the smoke-related damage exceeds the penalty amount, we shall be entitled to charge the guest the actual cleaning cost.

2.8 Boats
If the Owner makes a boat available to the guest free of charge, the guest, as the borrower, shall be fully responsible for its use, safety, and proper care.
Before using the boat, the guest is required to familiarise themselves with and comply with all applicable local laws and regulations, as well as any instructions provided by us or by the Owner.
It is the guest’s responsibility to ensure that all persons on board wear a life jacket, and neither we nor the Owner are obliged to provide life jackets to the guest.
Minors under the age of 16 must be accompanied by an adult.
Neither we nor the Owner shall be held liable for any accidents, damage, or injury arising from the use of a boat.

2.9 Pools, hot tubs or similar facilities
The guest shall be responsible for the use of the swimming pool, hot tub, or similar facilities and must comply with all instructions provided by the Owner or by us.
Excessive use of the swimming pool, hot tub, or similar facilities is discouraged.
Minors under the age of 16 are not permitted to use the pool area without adult supervision.
Outdoor pools may not be heated and may not be available throughout the year.

2.10 Charging of electric vehicles
Charging of electric vehicles is permitted only if the holiday home is equipped with an EV charging station, since charging from a standard socket may cause overheating, damage to electrical systems and potential fire.
Where energy consumption is included in the rent, a penalty will be charged if the guest wishes to use the charging station—see the symbols in the house description on our website.

2.11 Floating homes
The guest is required to familiarise themselves with and comply with all applicable national and local regulations in the area where the floating home is located. Failure to comply with such regulations may constitute a criminal offence.
The guest must also comply with any specific instructions provided by us or by the Owner.
Particular attention is drawn to the individual descriptions of floating homes on our website relating to mobile floating homes, which may contain additional requirements.

3. PRICES AND PAYMENTS

3.1
The booking becomes immediately binding, regardless of the method used to make it.

3.2
Once the booking has been made, we will immediately send the guest an email with the confirmation.

3.3
The rent will be charged by us in three instalments: 30% at the time of booking, 35% 60 days before check-in and 35% 30 days before check-in. Advance payments do not constitute a security deposit. Unless otherwise indicated, all prices are in Euro, per home, per week.
We may be required to collect local taxes from guests.
If the booking is made 60 days or less before the start of the letting period, the total rent becomes immediately due and must reach us no later than 1 day from the booking date.

3.4
Unless otherwise stated on our website, the rental amount shall be deemed inclusive of the consumption of water, electricity, heating oil, gas, heating (excluding firewood where applicable), and similar utilities (see section 7 below).
3.5 If the booking is made less than 59 days prior to the commencement of the rental period, the following shall apply:
The total rental amount shall become immediately due and must be received by us no later than one day from the date of booking.

3.6 Instalment payments
If you choose to pay in instalments, an additional booking fee shall be charged, which is non-refundable in the event of cancellation. The additional cost will be displayed during the booking and payment process.

3.7
Failure to comply with the payment terms shall be deemed a breach of contract and shall entitle us to terminate the Agreement (without notice where such notice is not possible).
Termination of the Agreement shall not release the guest from the obligation to pay any amounts due, and the provisions on cancellation set out in section 6 shall apply.

4. PRICE INCREASES, ETC.

4.1
In the event of price increases due to fluctuations in exchange rates, a change of the national currency in the country where the holiday home is located, or the increase or introduction of new taxes, we reserve the right to correspondingly increase the rental amount charged to the guest.

4.2
In the event of price increases relating to consumption costs or other variable costs, we reserve the right to correspondingly increase the price of the relevant costs charged to the guest.

5. CANCELLATION OR ADDITIONAL COSTS
Any additional costs that the guest may incur in connection with an event which may also result in cancellation shall not be reimbursed by us under the Cancellation Cover. Guests are advised to contact their own insurance company in order to arrange appropriate insurance coverage.

5.1
Cancellation may not be invoked in cases of force majeure and/or extraordinary events or circumstances.

5.2
Credit Card Refund Policy
Any refunds approved for payments made by credit card shall be processed via bank transfer only.
Refunds will be issued within seven (7) business days from the date of confirmation of the refund request and upon receipt of the beneficiary’s correct banking details.
Tecla Collection shall not be held responsible for delays caused by banking institutions or incorrect information provided by the customer.

6. TERMINATION AND/OR AMENDMENTS

6.1
The 48-hour cooling-off period does not apply to these General Terms and Conditions of Letting.

6.2
Cancellation may only be made via the guest’s account on our website or in writing, and shall only be valid from the day on which we receive it.

6.3
If a booking is cancelled for any reason after 24 hours, the following conditions shall apply:
Loss of 25% of the total rental amount.
From 30 days prior to the start of the rental period: 100% of the total rental amount.

6.4
If the guest succeeds in finding a replacement guest for the same period and at the same price, we shall accept the assignment of the booking to another guest upon payment of an administration fee of EUR 95. Notification of the assignment must be sent to us in writing. The administration fee shall not apply if the case is covered by the Risk Cover.

6.5
If we or the Owner are able to facilitate a change to a booking as requested, the guest shall be required to pay an administration fee of EUR 95. A change may be requested up to 42 days before the start of the rental period. Please note that we are not obliged to accept changes to bookings.

7.1 Pre-heating
During the colder months (1 November – 31 March), certain holiday homes are pre-heated to approximately 18°C prior to arrival. Most indoor swimming pools are pre-heated to approximately 24°C.
In both cases, pre-heating is not possible if the holiday home is booked less than three days prior to arrival.
Additional utility costs (such as electricity, heating oil, gas, etc.) apply for pool heating.

8. SECURITY DEPOSIT

8.1 Payment of the security deposit
A security deposit may be required. The security deposit serves as a guarantee for us and for the Owner for any amount owed by the guest, including, by way of example, any damage to the holiday home, failure by the guest to carry out or to adequately perform final cleaning, or utility costs.
The security deposit shall be collected together with the payment of the rent or in cash upon delivery of the keys.
Where a security deposit is required, the amount will depend, among other factors, on the size of the holiday home, its facilities, and the average utility costs. The applicable amount of the security deposit is indicated on our website.

8.2 Settlement of security deposits
The settlement of the security deposit shall be made no later than 4 weeks after the end of the rental period.
Before refunding the security deposit, any amounts for damages, failure or insufficient final cleaning, utility costs, and a handling fee will be deducted.
If the total of such amounts exceeds the deposit paid, the difference shall be invoiced to the guest.
If no deposit has been paid, we, in the interest of the Owner, shall invoice the guest for damages, failure or insufficient final cleaning, and utility costs after the rental period, unless payment has been made in cash at the time of departure.
Certain groups may be charged higher deposits. These include, by way of example, youth groups (see section 2.3), groups of more than 6 persons (other than families and couples), groups renting the holiday home for more than 14 days, or groups renting the holiday home for purposes other than holidays (only possible with our explicit consent).
We, in the interest of the Owner, shall be entitled to charge an increased deposit of up to EUR 475 per person that the holiday home can accommodate.

9. CLEANING

9.1 Final cleaning
Final cleaning is always included, provided that the accommodation is left in the same condition as it was found.

9.2 Mandatory additional cleaning
In the case of a youth group (see section 2.3) or where the holiday home has been rented for purposes other than holidays, we, in the interest of the Owner, shall be entitled to require the guest to pay for mandatory final cleaning.
Furthermore, if the rental period exceeds 21 days, we shall be entitled to require the guest to pay for mandatory cleaning after 14 days and after each subsequent week.

10. DAMAGE
The guest must treat the holiday home responsibly and return it in the same condition in which it was received.
The guest shall be liable for any damage to the holiday home and/or to furnishings, furniture, appliances, or facilities caused by the guest or by any other person to whom access to the holiday home has been granted.
Any damage to the holiday home and/or its furnishings and fittings caused during the rental period must be reported immediately to us, to the Owner, and/or to the Owner’s representative.
If, during the rental period, the guest is responsible for minor damage not exceeding EUR 50, we shall waive any claim for compensation provided that no security deposit has been paid. If the value of the damage exceeds EUR 50, we shall not waive the claim.
Any claim for damages incurred during the rental period, whether reported by the guest or by others, must be notified to the guest within 4 weeks from the end of the rental period, unless the guest has been negligent.

11. DEFECTS, COMPLAINTS AND REMEDIES

11.1 Complaints during the stay
If, upon arrival, the guest considers the holiday home to be insufficiently clean, damaged, or defective, the guest shall be entitled to lodge an immediate complaint; otherwise, the holiday home shall be deemed to have been delivered in good order and the guest shall lose the right to make a complaint.
Complaints regarding cleaning must be made immediately. Complaints concerning damage or defects must be made as soon as possible and no later than 48 hours from the commencement of the rental period or from the discovery of such damage or defect.
Complaints must be addressed to the Owner, the Owner’s representative, or our customer service. For contact details, please refer to our website. During the stay, complaints must be submitted by telephone.

11.2 Remedy
The guest must take all reasonable steps to prevent any damage, defect, or malfunction from worsening, and must mitigate any losses on our part or on the part of the Owner to the greatest extent reasonably possible.
We and/or the Owner shall have the right to remedy any defect or malfunction. In the event of a complaint, the guest shall allow us a reasonable period of time to remedy or repair any defect or damage.
Early departure from the holiday home before the expiry of the rental period, without our prior consent, shall be at the guest’s own cost and risk.
In the interest of the Owner, we reserve the right, at our sole discretion, to remedy a complaint by transferring the guest to another holiday home of similar price and quality, if available.
If the guest makes it impossible for us to remedy or repair any damage or even to offer relocation to another holiday home, the guest risks not being able to terminate the Agreement and losing the right to any compensation or price reduction.

11.3 No solution found during the stay
If, in the opinion of the guest, the complaint has not been satisfactorily resolved during the rental period, such complaint must be submitted to us in writing for review and further investigation within no later than 7 days from the end of the rental period.
Written complaints must be sent to: info@teclacollection.com.
Any liability for damages shall be limited to direct financial losses. Neither we nor the Owner shall be liable for indirect (consequential) damages or for non-pecuniary damages.

12. OUR ROLE AS INTERMEDIARY
The holiday home is not our property but belongs to the Owner. We act as agents without representation in the interest of the Owner and at the Owner’s risk and benefit.
If, contrary to our expectations, a booking cannot be completed for reasons beyond our control, e.g. due to a court-ordered sale or due to the conduct of the Owner, we shall be entitled to cancel the booking and any rental amount already paid shall be refunded immediately.
Alternatively, and at our discretion, we shall be entitled to offer the guest another similar holiday home in the same area and at the same price.

13. JURISDICTION
In the event of a dispute, proceedings must be brought before the court in the jurisdiction where the holiday home is located and shall be determined under Danish law, as agreed between the parties.

14. EVENTS BEYOND OUR CONTROL

14.1 Force majeure
If, in the interest of the Owner, we are prevented from performing, or are significantly hindered in performing, our obligations under the Agreement due to force majeure and/or extraordinary events or circumstances, including, but not limited to, wars, natural disasters or pollution, drought, other exceptional weather conditions, epidemics, pandemics, quarantine measures, closure of borders or geographical areas, food shortages and/or rationing, traffic conditions, closure of currency operations, strikes or lockouts, or cyber-attacks, regardless of whether such force majeure and/or extraordinary events or circumstances were foreseeable at the time of booking, we shall, in the interest of the Owner, be entitled to terminate the Agreement, and neither we nor the Owner shall be held liable for failure to perform the Agreement.
In the event of force majeure and/or other extraordinary events or circumstances, we shall be entitled to recover from the guest all costs incurred, including the amount we are required to pay to the Owner and any relevant third-party platforms, as well as our expenses associated with the booking, subject to a minimum amount of EUR 95.

14.2 Other circumstances
Neither we nor the Owner shall be held liable for changes in circumstances not relating directly to the holiday home itself, nor for the loss of enjoyment of the holiday due to such circumstances, including, but not limited to, factors such as road or construction works near the holiday home, power outages, closure of shops, facilities or similar, changes to opening hours, changes to swimming opportunities (including swimming bans), changes to fishing rights, or weather conditions including, but not limited to, flooding, wildfires, or drought.
Neither we nor the Owner shall be held liable in the event of insect infestation in or around the holiday home, theft or damage to property, or similar circumstances.

15. SEVERABILITY
If any provision or part of a provision of this Agreement is or becomes invalid, unlawful, or unenforceable, such provision shall be deemed deleted, without prejudice to the validity and enforceability of the remaining provisions of this Agreement.

16. FURTHER INFORMATION

16.1
Travel agencies, third-party platforms, and other booking agencies are not authorised to enter into agreements that differ from our General Terms and Conditions of Letting at the time of booking. Any amendments to the Agreement shall only be valid if made by us in writing. If the guest enters into a special written agreement with us which deviates in one or more respects from these General Terms and Conditions of Letting, the unaffected conditions shall remain in force.

16.2
We do not sell package travel or linked travel services. These General Terms and Conditions of Letting apply exclusively to the letting of the holiday home. If the guest decides to purchase additional services or products, or if the guest is provided with additional services or products such as tickets for water parks, amusement parks, or similar, such additional services or products shall be the subject of a separate agreement between the guest and the Owner or the provider of the additional service/product.

16.3
Holiday homes are subject to availability.

16.4
All information on our website has been provided with the utmost accuracy. As holiday homes are privately owned, the information provided may be subject to change. We accept no liability for such changes.

16.5
We accept no liability for any errors in images or printing. Any commercial use, including full or partial reproduction or copying of marketing material from the website or elsewhere, is prohibited under applicable law.

17. PRIVACY

17.1
Guests are invited to consult our Privacy Policy available on our website, which explains how we process their personal data. By providing us with personal information, the guest understands the ways in which we use such information as set out in our Privacy Policy, including the sharing of personal information with the Owner for the purpose of completing the booking.

17.2
We may record telephone calls for monitoring and training purposes where permitted. In the event of disputes with us, we reserve the right to review any recorded calls.